KEPUTUSAN AUDIT LUARAN MS ISO 9001:2008 OLEH C.I. CERTIFICATION-Potential Non-Conformities

KEPUTUSAN AUDIT LUARAN MS ISO 9001:2008 OLEH C.I CERTIFICATION

 

1.    Generally the quality objectives were established and monitored properly by each department in Majlis Perbandaran Jasin (MPJ) in order to monitor and measure the effectiveness of the quality management system processes, however some of the quality objectives target were not adequately determined due to no consideration of type of approval / process implementation e.g. Memproses maklumat dan membuat keputusan permohonan dalam tempoh berikut dari tarikh permohonan lengkap diterima : Kelulusan pelan tambahan bangunan dalam tempoh (7) hari dari permohonan diproses dan keputusan dibuat etc;the type of approval i.e ‘lulus (tanpa denda)’ and ‘lulus dengan denda’ was not considered.

2.    Although the work process for engineering design control were recorded accordingly in the ‘Borang Milestone Penyediaan Pelan Rekabentuk Bermula Kelulusan Projek Hingga Akhir (PK-JK-004/R1) by Engineering Department personnel, the form was not officially registered to be a controlled document / record. In the procedure ‘Penyediaan Pelan Rekabentuk – Jabatan Kejuruteraan (PK-JK-004)’ the (PK-JK-004/R1) form was registered as ‘Borang Jadual Rekabentuk’.

3.    Although the work process for landscape design control were adequately determined in the procedure ‘Penydiaan Pelan Rekabentuk - Jabatan Lanskap’ (PK-JLPB-004), some of the process implementation were not recorded e.g. ‘Kerja-kerja Lanskap (Pokok Renek) di Laman Belia Sg. Rambai Untuk Majlis Perbandaran Jasin’; the discussion on the design plan, verification of the design plan etc, were not recorded.

4.    Generally the analysis of data was done accordingly by ‘Jabatan Kawalan Bangunan’, however some of the data which had been determined to be analyzed were not really significant e.g. Bilangan kes permohonan projek ditolak sebulan diperingkat ulasan teknikal; Bilangan kes permohonan projek ditolak sebulan diperingkat Mensyuarat J/K Pusat Setempat (OSC) etc, due to less of data no significant conclusion can be drawn.

5.    Although the Borang Permohonan Merancang PK-JPBD-001/R1 Rev 01 was in used for current application eg. MPJ/JPBD/1100-1/17/310,312,327, however, the controlled copy for this form for Jabatan Perancang Bandar & Desa was not updated, still maintain as REV00.

6.    Though the filing for ulasan technical permohonan tanah kerajaan & pengambilan tanah was file according to date of sequence, however, it was not file according to individual application and by date as well to permit easy retrievability of record.

7.    Although the CAR (tindakan pembetulan) was issued to the relevant department, however, the CAR log was not maintained as well as the CAR no. was not assigned to permit tracebility and easy monitoring of the CAR status.

8.    Although the continual improvement activities are initiated in the organization such as 5S project, one stop centre for health, Jawatan kuasa Teknologi Hijau and etc, however, these activities were not officialy recorded as per continual improvement requirement of ISO 9001:2008 clause 8.5.1.

9.    lthough quality objective has been established for Latihan (i.e. memastikan setiap personnel diberi peluang menghadiri kursus/ latihan/ bengkel/ seminar sekurang-kurangnya tujuh (7) hari dalam tempoh satu (1) tahun), objective set has not been achieved in 2010 & 2011 (e.g. more than 50% of the personnel attended less than 7 training days per year in 2010 and 2011).

10.  Although quality objective has been established, the monitoring and review interval of achievement of the objectives has not been clearly determined and defined (e.g. monthly,quarterly, half yearly).