KEPUTUSAN AUDIT LUARAN MS ISO 9001:2008 OLEH C.I - ACTION REQUEST REPORT

Action Request Report

MPJ/01/04
Clause: 8.2.3  of  ISO9001:2008
Auditor: Fairo Md Najimi

No corrective action had been taken by relevant personnel for some of the unachieved quality objectives e.g. ‘Memastikan setiap personel diberi peluang menghadiri kursus/latihan/bengkel/seminar sekurang-kurangnya (7) hari dalam tempoh satu (1) tahun – not achieved for year 2011; Memproses maklumat dan membuat keputusan permohonan dalam tempoh berikut dari tarikh permohonan lengkap diterima : Kelulusan pelan tambahan bangunan dalam tempoh (7) hari dari permohonan diproses dan keputusan dibuat - 4 application approved more than seven (7) days in April 2012 e.g. MPJ/JKB/1000-01-10/25333, 18 days due to ‘perakuan hakmilik bangunan’ was not submitted etc.

MPJ/02/04

Clause 8.4 of ISO 9001:2008

Auditor: Paul Nga Kor Kian

Lack of record evidence for the data was collect and analyze from June 2011 to June 2012 for some relevant departments Eg. Jabatan Pengurusan Harta (4 data), Jabatan Kawalan Bangunan (6 data), Jabatan Landskap & Perkidmatan Bandar (13 data), Jabatan Perundangan & Penguatkuasa (15 data), Jabatan Teknologi Maklumat (6 data) and etc.

MPJ/03/04

Clause 5.6.2, ISO9001:2008

Auditor: Leong HM

Lack of evidence record of Management Review meeting conducted on 17 Jan 2012 to cover all the agenda/ review input: -

E.g. : Review of Quality Policy and Quality Objectives, external audit results; customer complaints, process performance and product conformity,  etc.

MPJ/04/04

Clause 8.2.2

ISO9001:2008

Auditor: Leong HM

Audit schedule or audit programme (Jadual Pemantauan Audit Dalaman MS ISO9001:2008 (PK-JKPK-005, No. Pindaan 1, Tarikh berkuatkuasa 1/7/2009), was not planned based on the status and importance of the processes and areas to be audited, as well as previous audit results, and audit was not carried in March 2012 according to the schedule.