KEPUTUSAN AUDIT LUARAN MS ISO 9001:2008 OLEH C.I CERTIFICATION
1.
Generally the quality
objectives were established and monitored properly by each department in Majlis
Perbandaran Jasin (MPJ) in order to monitor and measure the effectiveness of
the quality management system processes, however some of the quality objectives
target were not adequately determined due to no consideration of type of
approval / process implementation e.g. Memproses maklumat dan membuat keputusan
permohonan dalam tempoh berikut dari tarikh permohonan lengkap diterima :
Kelulusan pelan tambahan bangunan dalam tempoh (7) hari dari permohonan
diproses dan keputusan dibuat etc;the type of approval i.e ‘lulus (tanpa
denda)’ and ‘lulus dengan denda’ was not considered.
2.
Although the work process
for engineering design control were recorded accordingly in the ‘Borang
Milestone Penyediaan Pelan Rekabentuk Bermula Kelulusan Projek Hingga Akhir
(PK-JK-004/R1) by Engineering Department personnel, the form was not officially
registered to be a controlled document / record. In the procedure ‘Penyediaan
Pelan Rekabentuk – Jabatan Kejuruteraan (PK-JK-004)’ the (PK-JK-004/R1) form
was registered as ‘Borang Jadual Rekabentuk’.
3.
Although the work process
for landscape design control were adequately determined in the procedure
‘Penydiaan Pelan Rekabentuk - Jabatan Lanskap’ (PK-JLPB-004), some of the
process implementation were not recorded e.g. ‘Kerja-kerja Lanskap (Pokok
Renek) di Laman Belia Sg. Rambai Untuk Majlis Perbandaran Jasin’; the
discussion on the design plan, verification of the design plan etc, were not
recorded.
4.
Generally the analysis of
data was done accordingly by ‘Jabatan Kawalan Bangunan’, however some of the
data which had been determined to be analyzed were not really significant e.g.
Bilangan kes permohonan projek ditolak sebulan diperingkat ulasan teknikal;
Bilangan kes permohonan projek ditolak sebulan diperingkat Mensyuarat J/K Pusat
Setempat (OSC) etc, due to less of data no significant conclusion can be drawn.
5.
Although the Borang
Permohonan Merancang PK-JPBD-001/R1 Rev 01 was in used for current application
eg. MPJ/JPBD/1100-1/17/310,312,327, however, the controlled copy for this form
for Jabatan Perancang Bandar & Desa was not updated, still maintain as
REV00.
6.
Though the filing for
ulasan technical permohonan tanah kerajaan & pengambilan tanah was file
according to date of sequence, however, it was not file according to individual
application and by date as well to permit easy retrievability of record.
7.
Although the CAR (tindakan
pembetulan) was issued to the relevant department, however, the CAR log was not
maintained as well as the CAR no. was not assigned to permit tracebility and
easy monitoring of the CAR status.
8.
Although the continual
improvement activities are initiated in the organization such as 5S project,
one stop centre for health, Jawatan kuasa Teknologi Hijau and etc, however,
these activities were not officialy recorded as per continual improvement
requirement of ISO 9001:2008 clause 8.5.1.
9.
lthough quality objective
has been established for Latihan (i.e. memastikan setiap personnel diberi
peluang menghadiri kursus/ latihan/ bengkel/ seminar sekurang-kurangnya tujuh
(7) hari dalam tempoh satu (1) tahun), objective set has not been achieved in
2010 & 2011 (e.g. more than 50% of the personnel attended less than 7
training days per year in 2010 and 2011).
10. Although
quality objective has been established, the monitoring and review interval of
achievement of the objectives has not been clearly determined and defined (e.g.
monthly,quarterly, half yearly).
